Refund policy

Return & Refund Policy

U.S. Returns

We offer a 30-day return policy for domestic U.S. orders. You have 30 days after receiving your order to request a return.

For eligible U.S. returns, we will provide a return shipping label and instructions for returning your item. Items must be returned in their original condition and must be reasonably suitable for resale, except where the item is being returned because it is defective, damaged, incorrect, or otherwise does not conform to the order.

To request a return, please contact us at wjfbach@gmail.com before sending the item back. Items returned without first obtaining return authorization may not be accepted.

International and European Union Returns

For international orders, including orders delivered to the European Union, return shipping costs are generally the responsibility of the customer when the return is made because the customer has changed their mind, provided that the customer was informed of this responsibility before completing the purchase.

For customers in the European Union, you generally have a 14-day right of withdrawal for purchases made online. The 14-day period begins on the day you, or a person designated by you other than the carrier, receives the goods. You may exercise this right without providing a reason. Certain legal exceptions may apply, including for goods made to the customer’s specifications or clearly personalized. (European Union)

If you exercise your EU right of withdrawal, you must notify us within the applicable 14-day period and return the goods within 14 days after notifying us. You are generally Z responsible for the direct cost of returning the goods, unless we have agreed to pay those costs or applicable law requires otherwise. (Eur-Lex)

Customers are responsible for any customs duties, import taxes, or other charges that are legally imposed on a return shipment by the destination or transit country, to the extent permitted by applicable law. However, these charges will not be deducted from or charged against a refund where applicable law requires us to bear the cost, including where goods are defective or do not conform to the contract.

Refunds for EU Withdrawals

When a customer validly exercises the EU right of withdrawal, we will refund the payments received for the returned goods, including the cost of the least expensive standard delivery option offered at the time of purchase. We are not required to refund additional delivery charges resulting from the customer’s choice of a more expensive delivery method. (Eur-Lex)

We will issue the refund without undue delay and generally within 14 days after receiving notice of the customer’s withdrawal. We may withhold the refund until we receive the returned goods or the customer provides evidence that the goods have been shipped back, whichever occurs first. (Eur-Lex)

Customers may be responsible for diminished value resulting from handling of the goods beyond what is necessary to establish their nature, characteristics, and functionality. (Eur-Lex)

Defective, Damaged, or Incorrect Products

If an item is defective, damaged, incorrect, or otherwise does not conform to the contract, please contact us as soon as possible at wjfbach@gmail.com.

For customers in the European Union, statutory consumer rights apply in addition to this return policy. Defective or non-conforming goods are generally entitled to a remedy such as repair or replacement and, where applicable, a price reduction or refund. The customer should not be required to bear the cost of returning defective or non-conforming goods where applicable EU law requires the seller to bear those costs. (European Union)

EU consumers also have a minimum two-year legal guarantee for goods that are defective or do not conform to the contract, subject to applicable national law and the circumstances of the claim. (European Union)

How to Start a Return

To request a return, please contact:

The Woodworking Minimalist, LLC
Email: wjfbach@gmail.com

Please do not send a return before contacting us and receiving return instructions.

Unless otherwise instructed, authorized returns should be sent to:

The Woodworking Minimalist, LLC
1334 E. Highpoint St.
Springfield, MO 65804
United States

Important Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under applicable law. Where mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will apply.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wjfbach@gmail.com.